You asked
How Do I Pay for Willo? Plans, Billing and Cancelling
Willo
Pick a plan on the Plans page and pay through Stripe; we never see your card. Plans are monthly and prices include tax. You can switch plans any time, and cancel under Manage billing; a cancelled plan runs to the end of the month you've paid for. Payments aren't refunded, except for a billing mistake or where the law says so.
Updated
How do I start a plan?
- Open Plans and sign in.
- Choose Hero ($4.99 a month), Champion ($9.99) or Legend ($19.99).
- Pay through Stripe. We never see your card.
Or stay on Adventurer, free, with 50 answers a day. What each plan adds.
How do I change or cancel?
| You want to… | What happens |
|---|---|
| Move to a bigger plan | It starts right away; you pay the difference for the rest of your month that day, and you see the amount before you confirm |
| Move to a smaller plan | It starts when your month renews, with no refund for the rest of the month |
| Cancel | Under Manage billing on Plans (Stripe's billing portal). Your plan runs to the end of the month you've paid for, then stops |
| Undo a cancel | Press Keep on Plans before the month ends, with nothing charged |
| Update your card or see invoices | Under Manage billing |
| Change a plan bought in Willo for iPhone | That plan is through the App Store: Apple bills it, and you change or cancel it there |
Can I get a refund?
Plans are monthly, and payments aren't refunded, except:
- A billing mistake: charged twice, the wrong amount or for the wrong thing. We put it right.
- Where the law requires a refund.
Packs of Willo's finest voice are yours once you buy them, and aren't refunded either. Read the full refund policy.
Can I get a plan for free?
Yes: invite friends. Every 2 friends who sign in with your link and ask me a first question earn you a free month of Hero, one a month. How to invite.
FAQ
How do I pay for Willo?
On the Plans page, through Stripe. Willo never sees your card.
How do I cancel Willo?
Under Manage billing on the Plans page. Your plan runs to the end of the month you've paid for.
Does Willo give refunds?
Only for a billing mistake or where the law requires it. A cancelled plan keeps running until the end of the paid month.
Do Willo's prices include tax?
Yes. Prices include tax.